Shipping & Delivery Policy

At RYMIA, we are committed to ensuring that your order arrives safely, securely, and in perfect condition. Every order is carefully inspected and packaged before dispatch to provide the elevated experience our customers expect.

Please review the following information regarding shipping, delivery, and order processing.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, product launches, promotional events, or holidays, processing times may be slightly extended. If significant delays occur, we will notify you via email.

Shipping Destinations

RYMIA proudly ships to customers worldwide.

If your country is not currently available at checkout, please contact our Customer Care team and we will do our best to assist.

Estimated Delivery Times

Delivery times vary depending on destination and shipping carrier.

Estimated delivery times are as follows:

United Arab Emirates

• 1–3 business days

GCC Countries

• 3–7 business days

International Destinations

• 5–14 business days

Please note that these are estimated delivery windows and are not guaranteed delivery dates.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Delivery destination
• Order value
• Package size and weight
• Selected shipping service

Any available free shipping promotions will be clearly displayed on our website at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may require up to 24–48 hours to become active after dispatch.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

RYMIA has no control over these charges and cannot predict their amount.

For further information, we recommend contacting your local customs office prior to placing an order.

Delivery Delays

While we strive to deliver every order promptly, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Carrier delays
• Severe weather conditions
• Public holidays
• Transportation disruptions
• High seasonal demand

RYMIA is not responsible for delays caused by third-party shipping providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

RYMIA cannot be held responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect contact information

If an order is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

1. Checking with household members or neighbors.
2. Contacting the shipping carrier directly.
3. Verifying the shipping address provided at checkout.

If the issue remains unresolved, please contact us and we will assist in opening an investigation with the carrier.

Please note that RYMIA cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Packages

If your package arrives visibly damaged, please:

• Take photographs of the package and contents immediately.
• Contact us within 48 hours of delivery.
• Include your order number and supporting photographs.

We will review the matter promptly and work toward an appropriate resolution.

Refused Shipments

If a shipment is refused by the recipient or returned due to failure to pay customs duties, taxes, or import fees:

• Original shipping charges are non-refundable.
• Return shipping costs and applicable fees may be deducted from any eligible refund.
• Additional shipping charges may apply if reshipment is requested.

Multiple Shipments

In certain circumstances, orders containing multiple items may be shipped separately to ensure faster delivery or due to inventory availability.

You will receive tracking information for each shipment where applicable.

Delivery Confirmation

Once a package has been delivered to the shipping address provided at checkout and confirmed by the carrier, responsibility for the shipment transfers to the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our Customer Care team:

Email: support@therymia.com

At RYMIA, we are dedicated to providing a seamless shopping experience and ensuring that every order reaches you with the care and attention it deserves.

Thank you for choosing RYMIA.